Remote DBA Services from Virtual-DBA on your terms
Xtivia provides organizations DBA support for their Microsoft SQL Server, Oracle, Informix or DB2 UDB database systems on their terms. Every organization has different business rules, different needs, different security concerns and different budgets and the Xtivia Virtual-DBA service offers the following delivered in the manner and method you define.
- DBAs providing 24x7 or just in your business hours on call emergency support to completely care for your database environment or just backup your in staff as your needs and budget demand
- DBAs responding to or notifying your staff of automated alerts, generated by our automated monitoring tools, of potential issues with your environment
- DBAs delivering remote access, telephone, email and/or on site support how your business, security and infrastructure allow
- DBAs responsible for the systems and/or the tasks you desire
- DBAs performing project work, maintenance, upgrades, migrations, performance tuning, development, troubleshooting, vacation coverage, off hours support and/or coaching in the role you define
Example Virtual-DBA service levels are outlined below:
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Features
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24x7 Support Only
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Business Hours Monitoring & Support
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24x7 Support & Business Hours Monitoring
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24x7 Monitoring & Support
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System Status Monitoring (Up/Down)
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No
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Yes
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Yes
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Yes
24x7
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Collect Performance and Resource Metrics
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No
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Yes
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Yes
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Yes
24x7
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Automatic Threshold Comparison of Collected Metrics
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No
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Yes
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Yes
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Yes
24x7
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Notification When Potential System Availability Issue Discovered
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No
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Yes
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Yes
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Yes
24x7
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Notification When Potential System Performance Issue Discovered
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No
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Yes
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Yes
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Yes
24x7
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Notification When Potential System Resource Issue Discovered
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No
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Yes
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Yes
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Yes
24x7
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Scan System Log Files Daily
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No
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Yes
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Yes
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Yes
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Verify Completion of BAckups (as indicated in log files)
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No
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Yes
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Yes
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Yes
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24x7 Access to DBA Professionals
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Yes
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No
Business Hours
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Yes
24x7
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Yes
24x7
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DBA Professionals Observing Your System Daily
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No
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Yes
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Yes
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Yes
24x7
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Weekly/Monthly Reports on Case Activity and System Resources
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No
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Yes
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Yes
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Yes
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Access to Virtual-DBA Client Web Portal Case Tracking
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No
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Yes
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Yes
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Yes
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Access to Virtual-DBA Client Web Portal for Metrics Reports
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No
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Yes
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Yes
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Yes
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Weekly/Monthly Status Phone Call with your DBA Support Professional
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No
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Yes
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Yes
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Yes
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Default Level of Yearly Support Hours Included (Customizable)
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24 Hours
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48 Hours
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72 Hours
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96 Hours
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One Time Installation and Performance, Environment and Business Policy Review
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Yes
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Yes
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Yes
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Yes
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The level of service for your monitored databases can be set based upon your unique business requirements - Virtual-DBA database specialists have a wide breadth of experience, knowledge, and resources available to share with your staff, or they can simply take care of your databases for you.
All service plans from Virtual-DBA include:
- Secure access to the Virtual-DBA client "My Database" web portal for case tracking and metrics reports (when monitoring is performed).
- A specified number of hours of Virtual-DBA hands-on™ support per month.
- Discounted hourly rates for consulting.
- Access to IBM DB2 UDB, IBM Informix, Microsoft SQL Server, Oracle, and database specialists within the specified hourly windows.
Monitoring options include:
- Rapid reactions by our DBA staff to monitored parameters exceeding customized Virtual-DBA thresholds, resolving the issues, with the goal of keeping your systems running smoothly.
- Collection and analysis by our DBA professionals of availability-related data for your IBM DB2 UDB, IBM Informix, Microsoft SQL Server, Oracle, or database, with urgent notification of possible issues within the specified hourly windows (Your Business Hours or 24x7x365).
- Collection and analysis by our DBA professionals of performance related data for your IBM DB2 UDB, IBM Informix, Microsoft SQL Server, Oracle, or database, within the specified hourly windows, with summary status updates at regularly scheduled intervals.
- Automatic threshold comparison of certain metrics collected for your IBM DB2 UDB, IBM Informix, Microsoft SQL Server, Oracle, or database.
- Collection and scanning of system log files, where applicable.
The Professional Services group of Xtivia backs the Virtual-DBA services, so more than just your database needs are covered. You also have access to many specialists in the areas of Database, Mainframe, Business Intelligence, E-Business, Portal, Interactive Services, Branding and Consulting Services as well as other areas.
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