Remote DBA Services from Virtual-DBA on your terms

Xtivia provides organizations DBA support for their Microsoft SQL Server, Oracle, Informix or DB2 UDB database systems on their terms. Every organization has different business rules, different needs, different security concerns, and different budgets. The Xtivia Virtual-DBA service offers the following delivered in the manner and method you define:

• DBAs providing 24x7 or your designated business hours on-call emergency support to completely care for your database environment or to provide backup for your in-house staff as your needs and budget demand
• DBAs responding to or notifying your staff of potential issues with your environment as reported by automated alerts, generated by our automated monitoring tools
• DBAs delivering remote access, telephone, email, and/or on-site support as your business, security and infrastructure allow
• DBAs responsible for the systems and/or the tasks you desire
• DBAs performing project work, maintenance, upgrades, migrations, performance tuning, development, troubleshooting, vacation coverage, off-hours support and/or coaching in the role you define

Example Virtual-DBA service levels are outlined below:

* Or Virtual-DBA offers flexible customizable plans to fit your specific needs.
** "Optional" items may incur extra cost.

The level of service for your monitored databases can be set based upon your unique business requirements - Virtual-DBA database specialists have a wide breadth of experience, knowledge, and resources available to share with your staff, or they can simply take care of your databases for you.

All service plans from Virtual-DBA include:

1. Secure access to the Virtual-DBA client "My Database" web portal for case tracking and metrics reports (when monitoring is performed).
2. A specified number of hours of Virtual-DBA hands-on™ support per month.
3. Discounted hourly rates for consulting.
4. Access to IBM DB2 UDB, IBM Informix, Microsoft SQL Server, Oracle, and database specialists within the specified hourly windows.

Monitoring options include:

1. Rapid reactions by our DBA staff to monitored parameters exceeding customized Virtual-DBA thresholds, resolving the issues, with the goal of keeping your systems running smoothly.
2. Collection and analysis by our DBA professionals of availability-related data for your IBM DB2 UDB, IBM Informix, Microsoft SQL Server, Oracle, or database, with urgent notification of possible issues within the specified hourly windows (Your Business Hours or 24x7x365).
3. Collection and analysis by our DBA professionals of performance related data for your IBM DB2 UDB, IBM Informix, Microsoft SQL Server, Oracle, or database, within the specified hourly windows, with summary status updates at regularly scheduled intervals.
4. Automatic threshold comparison of certain metrics collected for your IBM DB2 UDB, IBM Informix, Microsoft SQL Server, Oracle, or database.
5. Collection and scanning of system log files, where applicable.

On-site options include:

1. On-Site full time hourly resource, skill set defined by you
2. Discounted hourly rates for remote support.
3. 24x7 access to remote IBM DB2 UDB, IBM Informix, Microsoft SQL Server, and Oracle database specialists to backup the on-site resource for coverage or workload.
4. Optional VIrtual-DBA monitoring.

The Professional Services group of Xtivia backs the Virtual-DBA services, so more than just your database needs are covered. You also have access to many specialists in the areas of Database, Mainframe, Business Intelligence, E-Business, Portal, Interactive Services, Branding and Consulting Services as well as other areas.