IT Infrastructure Managed Services
XTIVIA provides the managed services to maintain your network and help your IT department balance its resources – financial and human. We offer a host of remote managed services for the monitoring and management of a variety of IT equipment including:
- Routers / Switches / Firewalls / VPNs
- UNIX, Microsoft, and Linux Servers
- Desktops / End User Support Services
- Intrusion Detection Systems
We monitor and maintain your IT infrastructure remotely from our network operations center (NOC). Our secured premium NOC operates 24×7 and uses established procedures to deploy, manage and support managed services worldwide. Since we staff our NOC with highly-qualified engineers, no call is transferred overseas. Every call is answered by a managed services expert who is capable of answering your questions and concerns immediately.
As your managed services partner, we become an extension of your operations. We work with you to establish procedures and response standards that are based on your specific time-frame requirements. After gaining a thorough understanding of your policies and procedures, we operate as virtual employees, seamlessly integrating into your IT procedures.
Our managed services clients also have the option to access to our rapid response professional services teams. When needed, our NOC engineers can escalate issues to our professional services engineers who have expertise across a wide variety of disciplines. We also can also leverage our knowledge and partnership with OEMs to ensure the speediest resolution with minimal disruption to your daily activities.
We have the flexibility and high-level customer service of a boutique firm with the financial stability of a much larger value-added reseller. Our managed services will meet your specific service requests without the capital investment and operating costs of the equipment and staffing needed to maintain a highly efficient NOC.