Virtual-DBA Urgent or as Needed DBA Support
Get Urgent Database Support Now!
The Virtual-DBA staff can get your Oracle, Microsoft SQL Server, MySQL, IBM DB2, PostgreSQL, MongoDB or Informix system up and running again, even if you have never worked with us before.
The XTIVIA Virtual-DBA team is a phone call away, even when you are not a regular service subscriber. We are frequently contacted by organizations experiencing issues with their critical database systems needing help right away and for individual on demand engagements. Our teams of DBAs are used to doing the heavy lifting where you need an experienced resource to get that system up and running, troubleshoot a problem, performance tune, or handle your complicated upgrade or migration.
1. Contact Us
Call (888) 685-3101 Ext.2 (during business hours), email
email@example.com or submit the online request form. We will get back to you as soon as we can, in most cases during continental U.S. business hours.
2. Tell Us How We Can Help
Get on the phone with our U.S. based DBAs so that we can understand your situation, problem or task.
3. Statement of Work
We provide you a Statement of Work (SOW), typically a one-page document outlining the scope, deliverables, estimated effort and cost. You execute/sign the SOW.
4. We Get Started
You provide our DBAs remote connection details/credentials (we can do on-site engagements when scheduled and expenses billed). Our Virtual-DBAs login and get to work.
We do this all the time. Really!
Support Services We Provide
There is really no all-encompassing list of services; usually, it depends on your unique situation or nature of the emergency. Below is a brief list of the types of things we are typically asked to do, but feel free to surprise us:
Recover Lost Data
Coaching and Training
Since the formation of our company, XTIVIA has been helping clients with their critical database systems. Many clients who engage us to troubleshoot a problem, perform a Health Check, or provide that needed extra set of hands, later realize that it is more economical and beneficial to sign up for a Virtual-DBA service level that suits their needs and keeps one of our Virtual-DBAs on speed dial.
Remote Database Management Service Plans
Basic24x7 On-call Support
- You define the roles and responsibilities of your Remote DBA
- 24×7 On-call Support
- Access to Virtual-DBA Client Web Portal for Case Tracking
- Primary DBA assigned for each supported platform
Premium24x7 Monitoring & Support
- Contains all features of the “Basic Plan”
- 24×7 Monitoring & DBA Support
- System resources and availability metrics “System Heartbeat”
- Automated Connectivity Monitoring verified to XTIVIA Virtual-DBA servers
CustomSupport defined by you
- Define the DBA services you require
- Choose your support windows as needed
- Define the roles and responsibilities for your Remote DBA
- Schedule the monitoring needed for your business