Silver Service Plan

Only need monitoring and support during business hours? Choose our Silver Service plan

If you need your database system up and running only during business hours, our Silver Service plan is the best value for you. With our Silver Service plan, our Virtual-DBA service professionals make sure your database system is running and tuned from 8:30 a.m. until 5:30 p.m. in your time zone.

Our Silver Service plan provides the following services from 8:30 a.m. to 5:30 p.m.

• System status monitoring, (up/down) "System heartbeat" every 5 minutes
• Connectivity verified to Xtivia Virtual-DBA servers every 15 minutes
• Performance and resource metrics collection
• Automatic threshold comparison of collected metrics
• Notification when potential system availability issue is discovered
• Notification when potential system performance issue is discovered
• Notification when potential system resource issue is discovered (disk/memory)
• Access to your DBA support professionals
• DBA support professionals observing your system

As required, our Silver Service plan provides the following services

• Daily system log files scan
• Verify completion of backups (as indicated in log files)
• Access to Virtual-DBA Client Web Portal for case tracking (see note above)
• Access to Virtual-DBA Client Web Portal for metrics reports
• Default of 48 system support hours each year with service
• One time on-site installation and performance, environment and business policy review