Platinum Service Plan

Virtual-DBA’s Platinum Service plan provides full 24x7x365 monitoring and support

If your business requires a database system that is properly tuned and running around the clock, our Platinum Service plan is for you.

Our Platinum Service plan provides 24x7x365 support which includes

• System status monitoring, (up/down) "System heartbeat" every 5 minutes
• Connectivity verified to Xtivia Virtual-DBA servers every 15 minutes
• Performance and resource metrics collection
• Automatic threshold comparison of collected metrics
• Notification when potential system availability issue is discovered
• Notification when potential system performance issue is discovered
• • Notification when potential system resource issue is discovered (disk/memory)
• Access to Your DBA Support Professionals
• DBA Support Professionals Observing Your System

As required, our Platinum Service plan provides the following services 24x7x365

• Daily system log files scan
• Verification of backups (as indicated in log files)
• Access to Virtual-DBA Client Web Portal for case tracking
• Access to Virtual-DBA Client Portal for Metrics Reports
• Default of 96 system support hours per year with service
• One Time On-Site Installation and Performance, Environment and Business Policy Review