Platinum Service PlanFull 24x7x365 Monitoring & Support Platinum level is for those situations where your database system is urgently needed all the time. We make sure your system is running and tuned properly around the clock because your business requires it. | | 24x7x365 | - System Status Monitoring (Up/Down) "System heartbeat" and Xtivia connectivity checked every 15 minutes.
- Collect Performance and Resource Metrics
- Automatic Threshold Comparison of Collected Metrics
- Notification When Potential System Availability Issue Discovered
- Notification When Potential System Performance Issue Discovered
- Notification When Potential System Resource Issue Discovered (disk/memory)
- Access to Your DBA Support Professionals
- DBA Support Professionals Observing Your System
| | | As required | - Scan System Log Files Daily
- Verify Completion of Backups (as indicated in log files
- Weekly/Monthly Reports on Case Activity and System Resources
- Access to Virtual-DBA Client Web Portal for Case Tracking
- Access to Virtual-DBA Client Portal for Metrics Reports
- Weekly/Monthly Status Phone Call with Your DBA Support Professional
- 8 System Support Hours Included with Service Monthly Per Supported Instance
- One Time On-Site Installation and Performance, Environment and Business Policy Review
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