Gold Service Plan24x7x365 Support & Business Hours Monitoring Gold level is perfect for those situations where your database system is urgently needed during business hours (relative to your time zone), but it also needs to be available 24x7. We make sure your system is running and tuned properly when your business most needs it and are on-call to help you anytime. | | 8:30AM to 5:30PM | - System Status Monitoring (Up/Down) "System heartbeat" and Xtivia connectivity checked every 15 minutes.
- Collect Performance and Resource Metrics
- Automatic Threshold Comparison of Collected Metrics
- Notification When Potential System Availability Issue Discovered
- Notification When Potential System Performance Issue Discovered
- Notification When Potential System Resource Issue Discovered (disk/memory)
- DBA Support Professionals Observing Your System
| | | 24x7x365 | - Access to Your DBA Support Professionals
| | | As required | - Scan System Log Files Daily
- Verify Completion of Backups (as indicated in log files
- Weekly/Monthly Reports on Case Activity and System Resources
- Access to Virtual-DBA Client Web Portal for Case Tracking
- Access to Virtual-DBA Client Portal for Metrics Reports
- Weekly/Monthly Status Phone Call with Your DBA Support Professional
- 6 System Support Hours Included with Service Monthly Per Supported Instance
- One Time On-Site Installation and Performance, Environment and Business Policy Review
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