Data Gathering
The statistics gathering process is run automatically at predetermined intervals, then data is transmitted remotely to the Virtual-DBA Performance Lab through a secure communications channel, where it is automatically filtered and centrally stored.
Data Analysis and Follow-up Action
- When the statistics arrive, if monitored indicators are out of tolerance, an alert is generated automatically and Virtual-DBA specialists are notified.
- Your Virtual-DBA specialist immediately notifies you of any critical issues and will work with you to a resolution. If non-critical issues are discovered, they will be documented and discussed with you during your regular status briefing, and then tracked to resolution.
- Your Virtual-DBA database specialist reviews past and present operational and performance data for operational trend analysis identification. These trends are important to system planning and in troubleshooting performance issues.
- All trends will be documented and discussed with you during your regular status briefings and available reports.
On-going Activities
The statistical information collected about your system and a complete case tracking history of our database specialist’s actions are available in the My Database area of the web site for Virtual-DBA subscribers. All activities performed on the client’s behalf are logged into the Virtual-DBA client website via an online case management system. Weekly and monthly reports are produced summarizing case work and important operational statistics. As a client, you may view your reports and all pertinent case work online anytime through the Virtual-DBA client website.